Delivery & Returns

Shipping

Your pack shipment

Packages are generally dispatched within 2 working days after receipt of payment and are shipped via USPS/UPS/FedEx with tracking and drop-off without signature. If you prefer delivery by specific service Extra with required signature, an additional cost will be applied, so please contact us before choosing this method. Whichever shipment choice you make, we will provide you with a link to track your package online.

Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.

Boxes are amply sized and your items are well-protected.

Return & Refund Policy

Definitions and key terms

To help explain things as clearly as possible in this Return & Refund Policy, every time any of these terms are referenced, are strictly defined as:

  • Company: when this policy mentions Company, we, us, or our, it refers to JAY JOOLS, that is responsible for your information under this Return & Refund Policy.

  • Customer: refers to the company, organization or person that signs up to use the JAY JOOLS Service to manage the relationships with your consumers or service users.

  • Device: any internet connected device such as a phone, tablet, computer or any other device that can be used to visit JAY JOOLS and use the services.

  • Service: refers to the service provided by JAY JOOLS as described in the relative terms (if available) and on this platform.

  • Website: JAY JOOLS site, which can be accessed via this URL: www.jayjools.com

  • You: a person or entity that is registered with JAY JOOLS to use the Services.

     

Return & Refund Policy

Thanks for shopping at JAY JOOLS. We appreciate the fact that you like to buy the stuff we build. We also want to make sure you have a rewarding experience while you are exploring, evaluating, and purchasing our products.

As with any shopping experience, there are terms and conditions that apply to transactions at JAY JOOLS. We’ll be as brief as our attorneys will allow. The main thing to remember is that by placing an order or making a purchase at JAY JOOLS, you agree to the terms set forth below along with JAY JOOLS Privacy Policy.

If there is something wrong with the product/service you bought, or if you are not happy with it, you have 30 Days to issue a refund and return your product/service.

If you would like to return a product, the only way would be if you follow the next guidelines:

  • The product has to be in the packaging we sent in the first place.

Refunds

We at JAY JOOLS, commit ourselves to serve our customers with the best products. Every single product that you choose is thoroughly inspected, checked for defects and packaged with utmost care. We do this to ensure that you fall in love with our products.

Sadly, there are times when we may not have the product(s) that you choose in stock, or may face some issues with our inventory and quality check. In such cases, we may have to cancel your order. You will be intimated about it in advance so that you don't have to worry unnecessarily about your order. If you have purchased via Online payment (not Cash on Delivery), then you will be refunded once our team confirms your request.

We carry out thorough quality check before processing the ordered item. We take utmost care while packing the product. At the same time we ensure that the packing is good such that the items won’t get damaged during transit. Please note that JAY JOOLS is not liable for damages that are caused to the items during transit or transportation.

We will revise your returned product as soon as we receive it and if it follows the guidelines addressed above, we will proceed to issue a refund of your purchase. Your refund may take a couple of days to process but you will be notified when you receive your money.

Shipping

JAY JOOLS is not responsible for return shipping costs. Every shipping has to be paid by the customer, even if the item had free shipping in the first place, the customer has to pay for the shipping in return.

Your Consent

By using our website, registering an account, or making a purchase, you hereby consent to our Return & Refund Policy and agree to its terms.

Changes To Our Return & Refund Policy

Should we update, amend or make any changes to this document so that they accurately reflect our Service and policies. Unless otherwise required by law, those changes will be prominently posted here. Then, if you continue to use the Service, you will be bound by the updated Return & Refund Policy. If you do not want to agree to this or any updated Return & Refund Policy, you can delete your account.

Contact Us

If, for any reason, You are not completely satisfied with any good or service that we provide, don't hesitate to contact us and we will discuss any of the issues you are going through with our product.

  • Via Email: support@jayjools.com

  • Via Phone Number: +1 (307) 221-0380

  • Via this Link: https://jayjools.com/contact-us